--- title: "Terms of Service - Step Toward AI" description: "The terms for using the Step Toward AI website and buying our services, including how we invoice and the payment methods we accept." url: https://www.steptoward.ai/terms/ --- # Terms of Service **Effective October 26, 2026** ## Who we are Step Toward AI is a trade name of Cinderborn Inc., a Texas corporation (“Step Toward AI,” “we,” “us”). If you see “Cinderborn Inc.” on a card or bank statement, that charge is from us. Cinderborn Inc. 5301 Southwest Pkwy Suite 400 Austin, TX 78735 Phone: [512-579-7126](tel:+15125797126) Email: [support@steptoward.ai](mailto:support@steptoward.ai) These terms cover your use of this website (the “Site”) and any service you buy from us. By using the Site or buying a service, you agree to them. If a signed proposal or statement of work says something different from these terms, the signed document wins for that engagement. ## Our services What you buy is described in your proposal or order. We don’t promise any particular business result, income or savings. Our deliverables are the reports, recommendations, plans and builds described in your proposal. ## Payment Unless your proposal says otherwise, fixed-price services are invoiced and paid in full before work begins. Any other billing is described in your proposal. The retainer is billed monthly in advance. We accept ACH bank transfer and credit or debit card. **ACH bank transfer has no fee. Card payments include a processing fee of up to 3%**, shown on your invoice before you pay. Prices are in US dollars and don’t include any taxes that may apply. ## Questions and disputes If you have a problem with a charge or a deliverable, please contact us first at [support@steptoward.ai](mailto:support@steptoward.ai) or [512-579-7126](tel:+15125797126). Most issues can be settled quickly that way. These terms are governed by the laws of the State of Texas. Any legal action about them or our services will be brought in the state or federal courts in Travis County, Texas. ## Using this website The Site and everything on it belong to us or our licensors and are protected by copyright and trademark law. You may view and print pages for your own use. You may not copy, republish or sell material from the Site without our written permission. The Site may link to websites run by others. We don’t control those sites and aren’t responsible for them. ## Disclaimers THE SITE AND ITS CONTENT ARE PROVIDED “AS IS,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, EXCEPT AS STATED IN YOUR SIGNED PROPOSAL. Articles and other content on the Site are general information. They are not legal, tax, accounting or investment advice. ## Limitation of liability TO THE FULLEST EXTENT THE LAW ALLOWS, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SITE OR OUR SERVICES. OUR TOTAL LIABILITY FOR ANY ENGAGEMENT IS LIMITED TO THE AMOUNT YOU PAID US FOR THAT ENGAGEMENT. SOME STATES DON’T ALLOW THESE LIMITS, SO THEY MAY NOT APPLY TO YOU. ## Indemnity You agree to defend and hold Cinderborn Inc. and its officers and employees harmless from claims that arise from your breach of these terms or your misuse of the Site. ## Copyright complaints If you believe material on the Site infringes your copyright, send a notice that meets the requirements of the Digital Millennium Copyright Act to [support@steptoward.ai](mailto:support@steptoward.ai). ## Other If any part of these terms can’t be enforced, the rest still applies. We may update these terms by posting a new version on this page with a new effective date. The version in effect when you bought a service applies to that purchase.